EXPERTISE & SERVICES
From 20 years of industry experience, we work with businesses sectors & specialisms.
OUR SIX SPECIALISMS
From 20 years of industry experience, we now work with businesses across six specialisms.
This breadth of expertise positions us as the trusted advisor to company founders of CEO looking for change.
This industry knowledge drives commercial advantage and unlocks new opportunities.
IN BRIEF
STRATEGY & EXECUTION
Vision, strategy, purpose
Performance & opportunities
Root-cause resolution
Execution, accountabilities
CUSTOMER & PROPOSITIONS
Customer value propositions
Value chain optimisation
Online/offline harmonisation
Executional excellence
CAPITAL PROGRAMMES
Property & Catchments
Relocations & reformats
Refurbishments & concepts
Divestment & right-sizing
COMMERCIAL PERFORMANCE
Launching and scaling
Omni-channel optimisation
Root-cause identification
Business issue resolution
LEADERSHIP DEVELOPMENT
Leadership & culture
Team engagement & climate
Learning curriculums
Performance management
ORGANISATIONAL CHANGE
Structural & Op Models
Repurposing & reshaping
Resizing, outsourcing & SLAs
Comms & Engagement
DEEP DIVE AND TYPICAL DELIVERABLES
STRATEGY TO EXECUTION
We create a clear vision, purpose and underpin this with values to strengthen. We critically translate this into deliverable programmes of change with communication to motivate and drive accountability
STRATEGY
Developing a clear vision, purpose and values relevant to the business
Defining the value proposition and how best to articulate the business internally and externally
Creating a plan to achieve the vision, values, outcomes with clear accountability and measures to drive progress
PROPOSITION
A review of past performance, the current situation and identifying future potential
An review of external opportunities and threats and creation of ideas to overcome them, including likely barriers and chances of success
An internal assessment of blockers and barrier to change and new thinking to overcome them
STRATEGIC EXECUTION
Setting up the business for success, ensuring what should happen, happens
Identifying routes to execution incl. governance, process, portfolios of change to align outcomes
Multi-layer engagement to bring the strategy to life and methods to maintain team energy and dialogue
CUSTOMER & PROPOSITIONS
We can develop your value proposition and customer strategy, create and align cross-channel journeys and touchpoints and ensure your front line operations ensure your customers see the very best of your brand.
DEFINING THE STRATEGY
Customer vision, values, and brand differentiators; target customer needs, now and in the future
Actionable insight a strategy that places customer central to all change
A framework placing customer central to all development across the business
PROPOSITION DEVELOPMENT
New products, services experiences to drive benefit across the value chain
Harmonising end-to-end journeys across product, services & channels
Developing new propositions through to deployment in physical, digital or people led outcomes
EXECUTIONAL EXCELLENCE
Assessing current experiences through the value chain and across touchpoints
Using insight to identify pain-points; creating new ideas for step change
Working with leaders to establish a high-performance, customer centred, culture delivering executional excellence
PROPERTY & CAPITAL PROGRAMMES
We can help to define, develop and deliver physical estate strategies including catchment, property, growth or right-sizing. Develop new concepts or omni-channel propositions that differentiate. Developing programme governance and controls, leading or supporting leaders in programme matrix leadership are all part of our core offer.
PROPERTY STRATEGY
Developing a catchment, customer and property strategy
Establishing growth, right-sizing and commercialisation
Creating new relationship with landlords, working with other retails
Building omni-channel P&L reporting to understand the cost and return of physical space
DEVELOPMENT & DELIVERY
Creating / improving governance, decision making, budgeting & controls
Developing relocations, refurbishments, repurposing to divesting, including commercial, retail, offices and workspace
Developing concepts, formats and experience propositions, end-to-end delivery of change to handover
COMMERCIALISATION, COST & RETURN
Developing omni-channel understanding of cost & return
Driving reductions in cost through productivity initiatives
Ideation and repurpose of space; working with third parties across sectors to reduce cost or liability
COMMERCIAL PERFORMANCE
Working in a structured way, we will look at the market, identify opportunities, assess ability and the cost to win. We can review current performance and look to optimise sources of revenue as well as drive productivity of available resource. Deep dives and cost reduction in space and working capital are key specialisms
BUSINESS ALIGNMENT
Driving alignment to strategic and commercial deliverables
Ensuring strategic goals align directly to individual performance
Addressing prioritisation and performance barriers
Supporting leaders to deliver and for their teams to achieve more
BUSINESS DEVELOPMENT
Reviewing competitor set, market opportunity and likelihood of winning
Generating new ideas for growth and putting them into action
Addressing gaps in performance with root cause resolution
Establishing a culture constantly in pursuit of improvement
SPACE & WORKING CAPITAL
Creating high performing space planning teams and increasing cross business understanding
Developing omni-channel capability and impact on space use
Establishing programmes to reduce cost and harmonising competing tensions around space use and repurpose
LEADERSHIP & CULTURE
We support leaders who recognise the opportunity their people present and know they want to achieve their potential. We address pain points and improve how people feel about where they work and who they work for and can demonstrate the benefits of democratic leadership
LEADERSHIP DEVELOPMENT
With leaders of leaders, developing self awareness, strengths and weakness, ability to influence and communicate effectively
Supporting leaders to address performance, engagement and happiness in single & multi-site operations
Understanding blockers and delivering on opportunities for higher performance
BEHAVIOURS & OUTCOMES
Introducing the benefits of assessing leaders in how they achieve their results alongside and equal to what they achieve
Building behavioural assessments aligned to the values and ambitions of the organisation
Working with leaders and teams to embed these new assessments through to successful implementation
TEAM ENGAGEMENT
Working to improve how teams feel about where they work and who they work for
Introducing tools such as 360 feedback and engagement surveys to increase leadership accountability and team engagement
Sharing the demonstrable benefits of the Democratic Leadership model in engagement and performance
ORGANISATIONAL CHANGE
Change is referred to as a constant but it requires extraordinary effort to lead well on top of business as usual.
We ensure change projects leave a legacy of right team, right place, right activity, right capability and right outcomes. We can either play a supportive role for others or drive change on behalf of the business lead.
CHANGE SPONSOR
Leadership of the change or supporting the leader(s) to deliver successful change.
Developing and articulating the programmes of change for effective communication to the organisation
Ensuring the business outcomes sought are delivered, typically partnering with SMEs and HR professionals.
STRUCTURAL CHANGE
Repurposing, reshaping and resizing to meet business need, ensuring right team, right activity, right capability using Organisational Design methodology.
Developing CI programmes to drive efficiency or quality of outcome, agreeing a methodology, stress testing and driving out time and cost
COMMS & ENGAGEMENT
Development of a suite of multi-channel communication tools ahead of, during and after change
Establishing forums of engagement & opportunity to listen, question and challenge
Supporting pre, post and through the change to successful delivery of the outcome
WANT TO KNOW MORE?
Give us a call now for a no cost, no risk catch up!