PROJECTS & CASE STUDIES

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Projects: Image

£1BN CAPITAL PROGRAMME

Physical Estate Strategy and all shop investment
End-to-end programme sponsorship and performance - from ideation, through development, design, fit-out to delivery
Acquisition, disposals, formats
Refurbishments & relocations
Matrix leadership, internal & external
Opened and refurbished >40 stores
Delivered >1200 projects per year
New brands, propositions, experiences

Catchment Strategy: how many shops, where & what format best meet customer needs
Property & format strategy: cost and benefit of retention, locations, rightsizing or divestment
Omni-channel journeys, the role of shops, categories & ranges proportionate to space
Omni-channel P&Ls to understand the cost & return of physical and digital footprints
Macro and micro space, size of shops, departments, ranges, adjacencies & flow
New propositions to reduce space and cost liability and provide new reasons to visit

A future vision for retail and customers of 2030 (with BAIN), being clear about the role of the shop and future missions
Shop of the Future strategies and new propositions to redefine the role of the shop & customer missions
A framework to unite channels, touchpoints and experiences, ensuring the customer remains central to all thinking and development
Omni-channel propositions for key products and services for customer benefit across the value chain and streamline the online/offline journey

New customer facing concepts across Home, Fashion, Electricals, F&B, Beauty, services
Working with and landing international brands and 3rd parties
End-to-end leadership: ideation, development, design, construction, fit-out and delivery

Latest news: New Furniture and Home Design concept rolling out. This concept adds benefit across the value chain, unifying product, service and channels

Two architectural schemes for iconic London locations; Oxford Street and Sloane Square.
The projects sympathetically restores & enhances these facades;
- Adding the new brand identity
- Restoring canopies to intended designs
- Stripping away years of air borne pollution
- Refurbishing and restoring windows
- New architectural lighting and shop window interiors
- Opening up top floors with green space

A time-lapse of the change at Oxford Street

Bringing together physical, people, product change behind the rebrand relaunch
Rebranding key elements of the physical estate
Co-sponsoring and delivering new formats that unite the brand for maximum customer benefit
Cross-business workstreams created to restate 'the Partner difference' for an internal and external audience
Developing proof points for the re-brand and a roadmap for investment in Partners and service across the business

The story is eloquently retold here by Harry Pearce from Pentogram

Working with teams to improve service & standards in >£100m business units, spanning front line selling, selling support and operations
Education, engagement and development interventions for >600 staff
A range of methods for understanding and testing performance to understand gaps and unlock opportunities
Re-contracting with leaders, setting a higher bar for performance
Developing staff forums to ensure engagement and to co-create successful outcomes

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Launching multiple new formats to maximise UK coverage and optimise shopping journeys to dominate in key categories
Driving density and adding new categories to seed the brand with new propositions for Flexible Formats
Improving the overall look and feel of product presentation to increase engagement and cross-shop
Active sponsorship to dial up design, architecture and VM to surprise & inspire

Building and restating the value proposition - internally & to the international market
Creating a product & services eco-system to simply articulate the value proposition
Bringing clarity to each element of the eco-system and restating key features and benefits for customers
Materials to facilitate the presentation of the business to internal and external audiences
Applying the restated value proposition to the development of a website including copy, content and navigation

Nominated and won the Southern Enterprise Awards 2020 Leading Innovators in Hospitality Technology 2020

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Multiple organisational change initiatives, rethinking, reshaping, regrouping activity
Outsourcing of multiple operations & built new op models against changing circumstances
Introducing new specialisms and capabilities to better serve the business and the customer
Translating strategy into programmes of change incl. governance and decision making
Continuous improvement programmes including; people and culture; capital and governance; customer experience and commercial
Post change programme initiatives including; new ways of working, clear contracting, engagement & development programmes

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Projects: News

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Projects: Text