CAPITAL PROGRAMMES:
STORE, CONCEPTS, FORMATS, BRANDS
Bringing retail and product strategies to life .
​We have led over £1bn of capital change for leading retailers - from strategy, to ideation, through development and design, to build, open and optimise. This work spans estate blueprinting with AI insights, store development programmes with end-to-end industry leading governance with rebuilt Op Models.
Format Development aligned to customer behaviour and localised range, omni-channel concepts that harmonise online and offline behaviour as well as business rebrands. We've worked with some of the biggest brands to land their latest offer as well as the architectural revolution of £150m flagships.
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Where it's store opening, store closing, relocates or refurbishments, we've led them all. Ever project reflects a balance of creativity and commerciality - blending customer insight, brand expression, and operational rigour.
STORE DEVELOPMENT
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40 major store openings, refurbishments, relocations and closures, including city centre flagships and heritage sites.
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£1bn+ of store and estate transformation, spanning strategy, acquisition, planning, design, delivery, and post-opening.
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1,200+ projects per year, including capital and maintenance, across fashion, food, home, beauty, and services.
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End-to-end delivery from ideation to handover, embedding Perfect Delivery frameworks.
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Industry leading store investment governance and RIBA processes, driving down cost and improving decision making
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190 strong cross-functional matrix teams, spanning property, design, construction, commercial, retail, and operations.
CONCEPT DEVELOPMENT
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Award-winning new concepts across Home, Fashion, Electricals, Beauty, F&B, and Services.
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Multi-brand and third-party shop-in-shops, uniting design, commercial, and execution into seamless experiences.
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Customer missions and brand aspirations delivered into physical space, experience design, and operational frameworks.
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Brand new omni-centric customer propositions with embedded technology and links to Online
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International brand partners to co-develop new formats, including concessions, hospitality, and experiential zones.
ARCHITECTURAL TRANSFORMATION
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Architectural programmes for Oxford Street and Sloane Square, enhancing iconic landmark status.
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Architectural schemes including façade restoration, branding, canopy reinstatement, and green space reinvention.
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Complex planning processes, landlord engagement, conservation approval, and urban renewal collaboration.
REBRAND
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Physical, product, and people transformation programme to activate brand relaunch across the business.
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Brand-led store formats and tangible expressions of service and product differentiation delivered in store.
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Sponsored internal cultural change to reinforce the rebrand through service and experience.
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Partnered with agencies (e.g. Pentagram, D&P) to align experience to brand values, purpose, and future vision.
FORMATS & FOOD
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Omni-channel format strategy with underpinning AI capabilities across 9 formats
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Flexible Formats, At Home, Travel Hubs (Station and Airport), International, Food & Home
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Store footprint performance optimisation through space productivity, adjacencies and customer flow.
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Customer insight driven format tailoring, density, and space-to-range strategies to localise and boost cross-shop.
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Hybrid stores blending best of Waitrose and John Lewis — combining food, fashion, beauty, under one roof.
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First ever standalone Fashion Boutique defined, developed, delivered in high profile London landmark
