EXPERTISE:
STRATEGY & TRANSFORMATION
We help retailers and consumer-facing businesses turn ambition into action — aligning purpose, strategy, and delivery. Whether you're scaling, repositioning, or rebuilding, we provide the structure, pace, and leadership to cut through complexity and land lasting results.
We lead complex, cross-functional transformation with clarity, pace, and belief in people. Our work spans vision, strategy and structures — from operating model redesign to leadership and cultural transformation.
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We've led programmes across commercial, brand, customner, people, phyiscal and tecnology programmes. We’ve delivered over £1bn in capital investment, £5m in systems change, unlocked £350m+ in working capital, and supported national estates with 300–450 sites and teams of 5,000+.
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Whether driving omni-channel growth, embedding new ways of working, or aligning execs and frontline teams, we make change leadable, adoptable, and enduring.
EXPERTISE - DEEP DIVE
1. Business & Commercial Strategy
- Vision & Strategy
- Business Plans & Performance Frameworks
- Value Proposition & Uniqueness
- Programme Creation & Prioritisation
- Commercial, People & Turnaround Delivery
- Multi-Year, Multi-Tier Programmes
- Programme, Project, Waterfall & Agile
- Omni-Channel Strategy
- Proposition Frameworks
- Customer Missions and Needs States
- Customer Segmentation and Journey Mapping
- Store of the Future Concept & Strategy
- 6Ps Proposition Strategy Toolkit
2. Omni-Channel Proposition Development
3. Operating Model & Team Structure Transformation
- Operating Model Diagnostics
- Restructures, Roles & Accountabilities
- Team Sizing & Cost Transformation
- Governance & One Best Way Processes
- Customer, Store Dev't, Space & Range
- Customer-Centric Programmes Creation
- Leadership & High Performing Cultures
- Leading through Democratic Engagement
- Technical Upskilling and Future Skills
- Multi-Site and Matrix Leadership
- Continious Improvement & Effectiveness
- P&L & Cost-Centre Accountability
- Commercial & Front Line Delivery
4. High Performing Teams and Culture of Engagement
5. Enterprise Investment & Programmes
- Multi-year, Multi-Tier Roadmaps
- Capital Prioritisation; Strategy & Tactics
- Business Case Development
- Cost / Benefit Modelling & Scenarios
- Performance Normalisation & Scorecards
- Governance, Approvals & Alignment
- Portfolio & Programme Structures
